Troubleshooting > The bottle
This issue has been caused by some problems that come from the manufacturing process. They’ve been reported and resolved. We work hard to guarantee the quality of every piece on a REBO bottle, we want you to rest assured that this won’t happen again in the future.
In the meantime, please do not worry 😉 we want you to know that your broken lace is going to be replaced.
You can order a new set 👇
Please fill in the following form:
Link
As soon as we receive this information, the shipping team will proceed.
*Please be patient and rest assured that your laces are going to be shipped. Take into account that the shipping method that we use to send this particular item is postal services and it does not provide tracking information and updates and could potentially take longer than usual.
If you need further assistance please contact us on hello@rebo-bottle.com.
If your bottle is leaking, this could be because of two reasons:
1. Your rebo has sparkling water in it: Rebo is built for natural water only and we do not recommend filling it with sparkling water as it builds up preasure inside and can lead to leaking. Also be aware that the bottle will make a lot of noise “champagne effect” when opening it when there is sparkling water inside.
2. Your seal is missing/broken/out of place: the rebo bottle has 2 seals, one in the sensor and one in the neck of the bottle. We recomend filling the bottle through the spout to avoid unnecessary opening as the friction and usage of the bottle while opening the cap could lead to normal movement of the seal and also heat which could transform the shape of the seal.
If you need a new seal please contact one of our team members on hello@rebo-bottle.com requesting a new one, add your delivery address to the message and the amount and type of seals you need.
Unfortunately rebo does not cover accidental damage, if you believe this may not be your case please contact us on hello@rebo-bottle.com.
Unfortunately rebo does not cover accidental damage, if you believe this may not be your case please contact us on hello@rebo-bottle.com.
To change the seals of your bottle please follow the instructions on this demo video we have created for you.
Replacing the neck seal:
Replacing the spout seal:
If you need further assistance please contact us on hello@rebo-bottle.com.
If you need a new seal please contact one of our team members on hello@rebo-bottle.com requesting a new one, add your delivery address to the message and the amount and type of seals you need.
Please follow the next steps to calibrate your bottle correctly.
1. Empty your bottle
2. Make sure the sensor is clean and free of water droplets as this could interefere with the measuring.
3. Place your bottle on a flat surface
4. Open and close the cap to trigger a measure
If your bottle doesn't show 0% then follow this next steps:
5. Open your rebo app and go to settings
6. Scroll down and select "Calibrate"
7. Follow the steps on the screen
If this doesn't work please follow the steps on how to reset your bottle available on the troubleshooting "The app" section.
If you need further assistance please contact us on hello@rebo-bottle.com.
Please follow the next steps to RESET your bottle correctly.
You could follow STEP 3 on the video demonstration we have created for you on the this link
1) Make sure your rebo is fully charged
2) Make sure the bluetooth is on
3) Plug your REBO using a USB-C cable connected to power
4) When you see the orange LED light, turn REBO upside down (keeping the cable still connected) the bottle must be in a strictly 90 degree angle with the cap facing down and the cable still connected.
5) Tap firmly with your finger tips or knuckles in the center of the LED ring (while the bottle is still upside down) until you see the LED ring turning purple and flashing twice. Make sure you are not inclining the bottle when you do this otherwise it won't work. If the light doesn't turn purple after 2 taps, keep tapping continuously with your knuckles until it does.
6) Unplug your REBO
7) Open the REBO App and click on "Connect bottle"
8) If an error message comes up, simply plug your bottle to the power for a second and unplug right after, then click connect bottle. Make sure you UNPLUG your bottle before clicking connect, otherwise the app won't recognize it.
If you need further assistance please contact us on hello@rebo-bottle.com.
To change the lace/strap of your bottle please follow the instructions on this demo video we have created for you:
Watch video
If you need further assistance please contact us on hello@rebo-bottle.com.
Still have questions?
