Refund policy

 

At REBO,  Customer Happiness is KEY and we stand behind our Products so if your bottle isn’t working as promised, please reach out to one of our Customer Happiness agents at  hello@rebo-bottle.com.  Our team will be happy to assist you and  work with you to either fix or replace your bottle depending on the specifics of your case.

 

Please note that this applies only for purchases made through our website or an authorized retailer online.

 

Please note that REBO does not offer returns unless the product is defective and falls under warranty. We do this to reduce our carbon footprint as the bottles used by the customer are not able to be resold due to hygienic reasons. If for some reason you are not satisfied with your purchase, you have a 14 days cooling-off period that starts after receiving the product. Note this only applies to purchases made online and not in-store. You must communicate with our Customer Happiness department within those 14 days to request a refund. Be advised that the shipping costs shall not be reimbursed. However, please note that keeping the bottle and in addition accepting a full refund means that the customer waives their right to make any further claims or complaints related to the purchase. This policy is in place to ensure that both parties can move forward in a fair and efficient manner. REBO will continue to provide assistance and instructions to try and solve any issue that may arise but won’t be responsible for any further refund, replacement or claim.

 

We would like to inform you that REBO keeps the right to request the product back in case it considers that the issue brought to the attention by the customer deserves further inspection. In this case, only REBO will be responsible for shipping costs.

 

Please note that we do not perform refunds or accept returns due to application issues.

 

A proof of purchase is required, with any request, in order to verify the date of purchase and ensure the authenticity of the product. Due to GDPR regulations, we will only accept refund requests from the original buyer to avoid fraud. Refunds will only be issued to the same payment method used to purchase the product or a PayPal account that must be owned by the purchaser.

 

Co-branded products and/or company gifts requests should come from the account manager in charge of the order placement with REBO.

 

If REBO, in its sole discretion, determines that a replacement could be sent to the customer, this would only be done after receiving the return from the customer and the completion of the evaluation, if REBO considers it is necessary.

 

Please keep in mind that we are not able to directly exchange goods so if you decide you would like a different product you will need to place a new order.

 

Once the refund request is approved by a REBO team member you will receive a confirmation email where your bank account information will be confirmed. The refund will be processed and expected to arrive within 15 to 20 working days after confirmation from REBO is received. *Please note that delays might be possible due to different reasons. If you haven’t received your refund within 20 working days please get in touch with us at hello@rebo-bottle.com or any social media and we’ll be happy to assist you.

 

You have up to 30 days to claim for a REBO BOTTLE not delivered, after this any claims will not be acknowledged. 

 

For any questions concerning this policy please contact us at hello@rebo-bottle.com.